TripShield is an optional paid protection plan offered by FlightsMojo at the time of booking.
It is designed to help you apply for a refund in specific emergency situations, even when airline refunds may not be available.

TripShield works independently of airline fare rules and is subject to its own terms and conditions.

What does TripShield cover?

TripShield may allow you to apply for a refund of the base fare + airline taxes if you are unable to travel due to eligible emergency situations, provided you submit valid supporting documents.

Common covered situations include (subject to terms):

• Serious illness or injury preventing travel

• Sudden worsening of an existing medical condition

• Pregnancy-related complications

• Death of the passenger or an immediate family member

• Severe weather with official travel advisories

• Theft of passport or travel documents (with police report)

• Home emergencies such as fire, flood, or burglary

• Court summons, jury duty, or government duty

• Sudden job loss or compulsory relocation

• Armed forces or emergency service recall

👉 Coverage depends on the exact reason, supporting documents, and TripShield terms.

What is NOT covered by TripShield?

TripShield does not cover:

• No-shows or failure to reach the airport on time

• Voluntary cancellation or change of mind

• Minor or routine illnesses

• Visa rejection without valid official proof

• Forgotten, expired, or incorrect travel documents

• Airline delays already eligible for airline refunds

• Strikes, riots, war, terrorism, or civil unrest

• Events known at the time of booking

• Claims without valid documentary evidence

Claims outside the defined conditions will be rejected.

What amount is refundable under TripShield?

If a TripShield claim is approved:

• Refund is limited to base fare + airline taxes only

The following are not refundable under TripShield:

• FlightsMojo service fees

• Airline penalties

• Ancillary services (meals, seats, baggage, etc.)

• TripShield fee itself

How do I raise a TripShield claim?

If you have purchased TripShield, raise your claim online:

👉 https://tripshield.flightsmojo.in/

You will need:

• Your Booking ID

• Reason for claim

• Official supporting documents (medical certificate, police report, court notice, etc.)

Claims must be submitted within the allowed timeframe mentioned in the TripShield terms.

How long does a TripShield claim take?

• Claims are reviewed in approximately 25–30 working days

• Additional documents may be requested during review

• If approved, the refund is processed to the original payment method or verified bank account

All TripShield claim decisions are final and binding.

How is TripShield different from an airline refund?

• Airline refunds depend on fare rules and airline approval

• TripShield claims depend on TripShield eligibility and documentation

In some cases:

• Airline refunds may not be available

• TripShield may still allow a claim (subject to approval)

These are separate processes.

Before contacting support

Most TripShield-related questions  including coverage, documents, and timelines  are answered above.

For fastest resolution:

• Submit your claim directly via the TripShield portal

• Contact FlightsMojo support only if you are unable to submit a claim or locate your Booking ID

TripShield – FAQs

❓ Is TripShield an insurance policy?

No.
TripShield is a paid protection plan, not an insurance policy.

❓ Is TripShield refundable?

No.
The TripShield fee is non-refundable once purchased.

❓ Does TripShield guarantee a refund?

No.
All claims are subject to eligibility, documentation, and approval as per TripShield terms.

❓ Can I use TripShield for no-show cases?

No.
No-shows are not covered under TripShield.

❓ Can I claim TripShield if the airline cancels my flight?

Usually no.
Airline cancellations are handled under airline refund rules, not TripShield.

❓ Do I still need to cancel my ticket with the airline?

Yes.
You should follow normal airline cancellation procedures before raising a TripShield claim.

❓ How will I know if my TripShield claim is approved?

You will be notified through the TripShield portal or via registered contact details after review.