FlightsMojo service fees and charges explained

FlightsMojo charges a standard service fee for assisting with flight bookings, changes, cancellations, and refunds.
These fees are separate from airline charges and apply as outlined below.

What are FlightsMojo service fees?

Service fees cover the operational and processing costs involved in managing your booking, including:

• Booking processing and system costs

• Payment gateway and transaction charges

• Coordination with airlines and suppliers

• Handling change, cancellation, and refund requests

• Customer support and operational handling

Please note:

• FlightsMojo service fees are non-refundable

• Service fees apply independently of airline refund decisions

Service fee amounts

Domestic flight bookings (within India)

• ₹500 per passenger per sector

International flight bookings

• ₹1000 per passenger per sector

These fees apply in addition to any airline-imposed charges.

Why is a service fee charged even if the airline cancels the flight?

When an airline cancels a flight, FlightsMojo still incurs operational costs to manage the cancellation and refund process.

These include:

• Payment gateway charges paid at the time of booking (non-reversible)

• System and technology costs involved in booking, monitoring, and updates

• Manual coordination with airlines or suppliers to process cancellations

• Refund initiation and tracking until completion

• Customer communication and support handling

While the airline may refund the fare, these operational costs are already incurred, which is why the FlightsMojo service fee continues to apply even in airline-initiated cancellations.

When are service fees charged?

FlightsMojo service fees may apply in the following situations:

• Flight cancellation requests

• Flight change or rescheduling requests

• Refund processing

• Airline-initiated cancellations where FlightsMojo assistance is required

Service fees are charged per passenger, per sector.

Amendments and rescheduling

If your fare allows changes or rescheduling:

• Airline change charges apply

• Fare difference (if any) may apply

• FlightsMojo charges a rescheduling handling fee of ₹500 per passenger per sector, in addition to airline charges

Some fares may not allow changes or rescheduling.

No-show and post-departure cases

• After flight departure or in case of a no-show, cancellation requests are generally not permitted

• Any refund, if approved by the airline, depends entirely on airline policy

• FlightsMojo will refund only the amount received from the airline, after deducting applicable service fees

How do I request a change or cancellation?

All change or cancellation requests must be raised through the FlightsMojo Help Centre.

When raising a request, please keep ready:

• Your Booking ID

• Passenger name

• Travel date

Requests made through any other channel may not be processed.

Before contacting support

Most questions about service fees, charges, and deductions are already covered above.

If you still need clarification for your booking, please raise a support request with your Booking ID.