Airline changed or cancelled my flight - what are my options?

Sometimes airlines may change, reschedule, or cancel a flight due to operational reasons. If this happens, your available options depend entirely on the airline’s policy.

FlightsMojo assists you based on what the airline allows in such situations.

Why do airlines change or cancel flights?

Airlines may make changes due to:

• Operational or aircraft changes

• Weather conditions

• Airport or air traffic restrictions

• Schedule realignments

• Technical or crew-related issues

These decisions are controlled by the airline, not FlightsMojo.

What options are usually available?

Depending on the airline and fare type, you may be offered one or more of the following options:

• Accept the revised flight schedule

• Change to an alternate flight (same airline, subject to availability)

• Request a refund (as per airline policy)

The exact options depend on the airline’s rules.

What is considered a major schedule change?

A schedule change may be considered major if it involves:

• A significant change in departure or arrival time

• Change of travel date

• Flight cancellation by the airline

What qualifies as a major change is defined by the airline.

Can I get a refund if the airline makes a major change or cancels the flight?

If the airline makes a major schedule change or cancels the flight, you may be eligible for a full refund of the ticket amount, subject to airline approval.

Please note:

• Refund eligibility depends on airline policy

• FlightsMojo service fees will still apply for handling and processing

• Refunds are processed only after FlightsMojo receives the amount from the airline

Do I have to pay extra if the airline changes my flight?

In many cases:

• Airlines allow a free change or refund for major changes

However:

• Minor timing changes may not qualify for free changes

• Policies vary by airline and route

FlightsMojo follows the airline’s rules while assisting you.

What should I do if my flight is changed or cancelled?

If your flight is changed or cancelled:

1. Review the updated information shared via email or WhatsApp

2. Decide whether you want to:

   • Accept the change

   • Request an alternate flight

   • Request a refund

3. Raise a support request through the Help Centre with your Booking ID and preferred option

This helps us assist you faster.

What if my travel date is very close?

If your travel is within 24–48 hours:

• Please raise a support request immediately

• Mention your Booking ID and travel date so your request can be prioritised

If you need assistance:

• Raise a support request with your Booking ID

• Mention your preferred option (accept change / alternate flight / refund)